World Outreach Worship Center - Korean Service

Why we will no longer be a welcoming church

We’ve decided to quit being a welcoming church. No kidding. We’re giving it up. Like so many congregations, we’ve sunk an amazing amount of time and energy into becoming a welcoming church. We changed worship styles, trained greeters and ushers, wore name tags, brewed coffee, went to workshops on hospitality and put our friendliest people …

What does Jesus think about Homosexuality?

Is homosexuality a sin? It’s an age-old question, and there are people on both sides of the debate, each quoting their Bibles. How do we know who’s right? What would Jesus do if he were…

Shut down the bus tours: What older church members should really be doing

So how do you engage older church attendees… say people over age 50? The question’s been around a long time. And, as most church leaders could tell you, it’s a bit of a loaded question. It’s also a question I’m...Read More→

How Pastors Accidentally Ruin Their Church

It wasn’t on purpose. They never meant any harm to come. But they sat and watched as the church they loved crumbled.

4 Ways to Do (Bible-Centered) Family Worship

It’s easy to overlook family worship, but it’s an indispensable time to form children spiritually. Here are four tips.

Nine Surprises in Worship Services That Made Guests Return

In a recent Twitter survey, I asked respondents to share with me a singular event that impressed them in a church worship service.

9 Reason People Are Not Singing in Your Worship Service

I have always seen worship as a participatory activity. The worship team are the leaders and the congregation is the choir and God is always the audience. I came across this excellent article by Kenny Lamm I can not agree...

3 Ingredients for a God-Exalting Worship Service

God gathers us to glorify him. Praise is the natural response of redeemed creatures.

5 Things You Should Never Say During Church Announcements

Evidence-based Practice Center Services

​ECRI Institute’s Evidence-based Practice Center Group offers an array ofcustomized services and resources to meet your needs. Our team of doctoral-levelanalysts and researchers will work closely with you to develop systematic,evidence-based ways to address your issues.

How a Call Center Coding Issue Became a Digital Self-Service Win

For today’s contact centers, it’s vital to study customer service best practices from a variety of verticals to learn and adapt your strategy for success—which is why we’re looking to help out. Read on for a story from Jeannie Walters, CEO of 360Connext, to find out how one call center uncovered an issue coding problem that ultimately lead to fewer calls and happier customers.

Does My Company Need a Security Operations Center Service (SOC)?

You can’t manage what you can’t see. Even a small network generates over 250,000 logs per hours. An impossible task for a human to review. We now live in the days of sophisticated digital hackers so your concern shouldn’t be if you’re going to get hacked, but what you’re going to do when it happens.

Creating The Field Service Virtual Expert Center

The greying of the field service workforce is one of the biggest challenges facing many in the field service industry. As the Baby Boom population ages into retirement, companies are struggling to bring in a new generation of replacements and bring them up to speed at the same rate that more experienced workers are retiring.

How ROI can transform your service management into a profit center

Jeff Rumburg shares his methodology for using ROI to transform your cost center into an internal profit center.